United Way of Southeastern New England (UWSENE)

Kaplan, Robert S. Kaplan, Ellen L.

  • ケース
  • 新着ケース
HBP

A regional United Way organization, a nonprofit already active in total quality management, implements a Balanced Scorecard to link its strategic planning objectives with day-to-day operations, and is able to translate its vision and strategy into objectives and measures in four perspectives: financial, customer (donor), internal processes, and learning and growth (employees and system). In addition to the Balanced Scorecard's role in setting objectives and priorities for the nonprofit's employees, the case raises the issue of whether and how the nonprofit's board should be involved with developing and using the Balanced Scorecard.

出版日
1996/11
改訂日
1999/04
領域
会計・コントロール
ボリューム
18ページ
コンテンツID
CCJB-HBS-197036
オリジナルID
197036
ケースの種類
Case
言語
英語
カラー
製本の場合、モノクロ印刷での納品となります。