In 2017, FedEx's European division - acquired the year before for $5 billion - was hit by a devastating cyberattack that destroyed thousands of computers and business systems across several countries. Corporate Chief Information Officer Rob Carter put the company's disaster recovery plans into action, sending teams from the Memphis headquarters to Europe to assess the damage and try to keep packages moving. Carter wondered how the company's meticulous business continuity and disaster recovery planning would fare in the face of such an unprecedented crisis. In the wake of the attack, he and leaders reexamined their approach to cybersecurity, acquisitions, and business continuity.