This field-based case follows the fictionalized Elisa Stallings, the manager of CandyCo's Aviation Dispatch group (Dispatch) which manages the aviation assets for the international company. Students learn about the positive leadership style of Stallings, who believed in empowering employees and having frank, respectful conversations with her staff. Stallings's leadership approach and focus on improving efficiency seem to initially work well as she encounters challenges related to Dispatch's culture and processes. Her successful track record leads to greater opportunities and challenges, however, when Stallings's boss asks her to take control of two other functions in CandyCo: Meeting Planning and Travel Services. Stallings could see the synergies among the three groups she was now managing and believed she could make great changes if she got the teams to work together, but personnel issues kept popping up. One of her employees had a temper problem, another was insubordinate, and a third was a talented worker who seemed unhappy in his role. Stallings had to decide how best to handle these three employees, but she also needed to balance three full groups of people if she wanted to create a cohesive team with a healthy workplace culture. Every puzzle piece had to fit together correctly, and the whole puzzle had to fit the CandyCo organization.

This case offers the chance for rich discussions around leadership, managing change, and cross-team collaboration in the context of corporate aviation. It offers role-playing opportunities for students.