Lowe's: Improving the Total Home Strategy

Ofek, Elie Stewart, K. Shelette Dadlani, Alicia

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HBI

In 2023, Marvin Ellison, CEO of Lowe's, contemplated enhancements to the company's Total Home Strategy to accelerate performance and grow market share. In the last five years since becoming CEO, Ellison had championed a turnaround of the company, completing a comprehensive foundational reset before embarking on a forward-looking growth plan called the "Total Home Strategy." This strategic plan identified five critical areas for driving growth: elevating product assortment, driving Pro customer penetration, accelerating online business, expanding installation services, and driving localization. As Lowe's entered its second century and revenues approached $100 billion, Ellison considered ways to take the growth strategy to the next level and grab market share from its archrival Home Depot. He mulled over whether and how initiatives such as expanding the customer base to include more medium-sized and Hispanic Pros as well as do-it-yourself (DIY) male consumers, advancing online commerce, leveraging new technologies like generative AI, and increasing the localization of stores would not only uphold Lowe's legacy but also propel it to new heights.

出版日
2024/05
改訂日
2024/07
業種
卸売・小売
領域
マーケティング
ボリューム
32ページ
コンテンツID
CCJB-HBS-524054
オリジナルID
524054
ケースの種類
Case
言語
英語
カラー
製本の場合、カラー印刷での納品となります。