Conflict Management in Teams: For Military and Government
- ケース
Despite the hierarchical power structures in the military and government, as they reach more senior levels, leaders routinely operate in peer-to-peer teams. These environments require the ability to negotiate complex group dynamics—a skill which often goes undeveloped in typical hierarchies. Groups that succeed over time have three things in common: (1) they meet their performance goals, (2) their members feel satisfied that they are learning/benefiting from being a part of the team, and (3) the process the team uses to collaborate sets it up for future success. Recent research, however, suggests that only about 25% of teams meet these criteria. The rest of the teams typically experience less-than-ideal processes and a decline in performance and/or satisfaction. This technical note explores what goes wrong with teams, the ways in which conflict can both help and hurt a team, and how a team can harness the benefits and limit the liabilities of conflict.
- 出版日
- 2018/02
- 領域
- 組織行動・人的資源管理
- ボリューム
- 6ページ
- コンテンツID
- CCJB-UVA-OB-1208
- オリジナルID
- UVA-OB-1208
- ケースの種類
- Technical Note
- 言語
- 英語
- カラー
- 製本の場合、モノクロ印刷での納品となります。
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