Digital transformation is no longer news, it's a necessity. Despite the widespread threat of disruption, many large companies in traditional industries have succeeded at digitizing their businesses in truly transformative ways. The New York Times, formerly a bastion of traditional media, has created a thriving digital product behind a carefully designed paywall. Best Buy has transformed its business in the face of Amazon's threat. John Deere has formed a data-analysis arm to complement its farm-equipment business. And Goldman Sachs and many others are using digital technologies to reimagine their businesses. In Driving Digital Strategy, Harvard Business School professor Sunil Gupta provides an actionable framework for following their lead. The third section-comprising chapters 7 through 9-discusses how to reconnect with customers now that digital technology has changed the way people search for information, buy products, and make purchasing decisions. Chapter 8 shows that the answer to engaging customers does not lie in technology and data alone but-more generally-in finding new ways to provide unique value to consumers, as done by Tesco in South Korea, Unilever in India, and Mastercard in Singapore.