Unit Structure: Defining a Primary Customer as a Basis for Organizational Architecture

Levers of Organization Design: How Managers Use Accountability Systems for Greater Performance and Commitment

Simons, Robert L.

  • チャプター
HBP

Grouping work units according to specific criteria is one of the most vexing problems of organization design. This chapter offers an approach to solve the organization structure problem by analyzing the first of the four Cs of organization design: customer definition. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot

出版日
2005/06
領域
経営・戦略
ボリューム
52ページ
コンテンツID
CCJB-HBS-2405BC
オリジナルID
2405BC
ケースの種類
Press Chapter
言語
英語
カラー
製本の場合、モノクロ印刷での納品となります。

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