In "The Unspoken Rules," Gorick Ng examines various standards and rules that are vital to a successful career. These rules are relevant and applicable to any role in any industry. This book offers tips on topics ranging from having a positive mindset to communicating effectively, from prioritizing various tasks to resolving conflict. Written for those just starting their career, this text is beneficial for navigating and succeeding in the workforce. Part 3, covering chapters 8 and 9, discusses how to get your job done effectively by being deliberate and owning your role as well as managing your workload through prioritizing what's urgent and important. Chapter 9 considers how to prioritize the various tasks you have to do every day. There won't be enough time to do everything, so focusing on what's urgent and important is vital. Urgency is defined by proximity, scrutiny, anxiety, and time sensitivity. Importance is defined by centrality, scrutiny, and criticality. Strategies are outlined for how to prioritize the urgent and important tasks. Ways to juggle your priorities are also described, including avoiding surprises, staying ahead of patterns, and getting your point across. Different types of mistakes and how to respond to them are discussed.